Privacy Policy

1. Introduction

NinePlus ("we", "our", or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy is prepared in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong ("PDPO") and explains how we collect, use, disclose, and protect your personal information.

2. Data We Collect

We may collect the following types of personal data:

• Contact information (name, email address, phone number, delivery address)
• Payment information (processed securely through YedPay payment gateway)
• Transaction history and order details
• Device and browser information
• IP address and usage data

3. Purpose of Collection

We collect and use your personal data for the following purposes:

• Processing and fulfilling your orders
• Payment processing and verification
• Delivery and shipping of products
• Customer service and support
• Fraud prevention and security
• Compliance with legal obligations
• Marketing communications (only with your consent)

Providing personal data is voluntary, but certain data is necessary for us to provide our services. If you do not provide required information, we may not be able to process your orders.

4. Data Disclosure

We may disclose your personal data to the following parties:

• Payment service providers (YedPay) for payment processing
• Delivery and logistics companies for order fulfillment
• Legal and regulatory authorities when required by law
• Professional advisors (lawyers, accountants) when necessary

We do not sell or rent your personal data to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful access, processing, loss, destruction, or damage. Payment information is handled securely through our payment gateway partner YedPay, which maintains PCI DSS compliance.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Transaction records are retained for 7 years in compliance with Hong Kong tax and business regulations.

7. Your Rights

Under the PDPO, you have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Opt-out of direct marketing communications
• Request information about our data policies and practices

To exercise your rights, please contact us at privacy@nineplus.online. We may charge a reasonable fee for data access requests as permitted under the PDPO.

8. Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and understand user preferences. You can control cookie settings through your browser preferences.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: privacy@nineplus.online
Address: Hong Kong

For complaints about data privacy matters, you may also contact the Office of the Privacy Commissioner for Personal Data (www.pcpd.org.hk).